Frequently Asked Questions
What kind of virtual assistant services do you offer?
We offer ongoing support packages and one-time project assistance. Services range from inbox and calendar management to content scheduling, client support, research, and more. Visit our Support Packages page for full details.
How do I book a discovery call?
You can schedule a call directly through our Let’s Talk page. Pick a time that works for you, and we’ll chat about your needs and how we can help.
What are your prices?
We offer flat-rate monthly packages and one-time project pricing. All rates are listed on our Support Packages page, so there are no surprises.
What if I don’t know what I need yet?
That’s okay! We’ll help you figure it out. Start by scheduling a free discovery call. We’ll talk through your business goals and daily workload to see how we can best support you.
Do unused hours roll over each month?
For ongoing packages, unused hours do not roll over. We recommend booking recurring tasks or outlining priorities at the beginning of each month to make the most of your time.
Can I request a one-time project instead of a full package?
Yes! We offer one-time project assistance for business owners who need short-term help. These projects are scoped individually. Contact us to chat about your project.
Will you sign an NDA?
Absolutely. We’re happy to sign a non-disclosure agreement and treat your business and client data with the highest confidentiality.
How do we communicate?
We use Trello for project/task management and email for updates and correspondence. You’ll always have a clear picture of what’s happening and what’s next.
What is your turnaround time?
It depends on the service. We'll provide clear timelines during onboarding, and we aim to complete tasks within 2–3 business days unless otherwise specified.
What makes The Steady Desk Co. different?
We’re a team of reliable, detail-oriented moms who understand the value of flexibility and consistency. You’ll get professional support with heart, no fluff, no drama, just results.